uShip’s ‘2011 White Van Man of the Year’ Shifts Perceptions, Saves Lives

Rick-Garrison-Newscourier-uShip.com-2011-White-Van-Man-of-the-Year-200x300LONDON — While the typical White Van Man has made a name for himself, Rick Garrison – owner of Newscourier delivery service near Harlow – is doing what he can to improve those perceptions, even if it means saving a life along the way. Rick’s “We Can Help” motto and above-and-beyond efforts have earned him the 2011 White Van Man of the Year award in the UK from uShip.com, the world’s largest transport marketplace. In less than two years, through his single Ford Transit 100 T300 delivery van, Rick has earned Bronze Power Carrier status and a feedback score of 218, which includes 232 pieces of positive customer feedback, zero negative and a perfect five-star rating. He made a delivery every 2.5 days over that span and currently ranks No. 1033 among all of uShip’s 225,000 registered transporters worldwide. For more on Rick’s experience and customer feedback stories, see his profile at http://www.uship.com/uk/profile/newscourier

While his deliveries tend to be bulky items, such as tables, antiques, aquariums, breakables and unique eBay items, Rick’s most valuable delivery found on uShip could simply fit into the palm of his hand: special medication desperately needed by a hospitalized patient. While visiting Liverpool, a woman had fallen and broken her hip, unexpectedly extending her stay and causing her to miss two weeks of critical injections for an existing health condition. Knowing she was in life-threatening need, Rick won the job on uShip.com, picked up the medication in Northampton and fought 150 miles of icy roads to Liverpool, all the while keeping the medication refrigerated. He hand-delivered it to two wards and then confirmed the £55-delivery with the customer. “I love my work and helping people with all their different delivery needs,” said Rick. “I’m delighted to have won this award from uShip because customer service is really important to me, and I want my customers to know that I do the best job possible for them everytime. Ever since starting, my motto has been ‘We Can Help’ and I hope to carry on in business helping as many people as possible.”

“The White Van Man of the Year award acknowledges a courier that not only provides five-star service, but also goes above-and-beyond to help their customers in unusual circumstances. Rick is a perfect example of this, especially with his heroic effort with the medication delivery,” said Matt Chasen, CEO and founder of uShip. “Whatever opinion people have of the White Van Man, uShip’s feedback system helps customers find trustworthy delivery companies like Rick’s, and 98% of the time, customers leave positive feedback once they are connected with a transporter.”